Refund policy

Privacy Policy

This Privacy Policy explains how stickandstich collects, uses, and protects your personal data when you visit https://stickandstich.com or place an order. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) as implemented in Norway through the Personal Data Protection Act (Personopplysningsloven).

What data we collect

Order and contact data: name, shipping and billing address, email address, phone number (if provided), and order history.
Payment data: processed securely by our payment provider; we do not store full card details.
Technical and usage data: IP address, device and browser information, and how you use our site, collected through cookies and analytics.

Why we use your data and our legal basis

To process and deliver your orders and handle returns.
To communicate with you about your order and respond to enquiries.
To send marketing emails, only if you have signed up.
To improve and secure our website.
To comply with legal obligations such as accounting and tax.

How long we keep your data

We keep order data for as long as needed to fulfil the order and to meet legal obligations (for example, accounting records are kept for the period required by Norwegian law). Marketing data is kept until you unsubscribe.

Your rights

You have the right to access your data, to correct or delete it, to restrict or object to processing, to data portability, and to withdraw consent at any time. To exercise any of these, contact us at info@stickandstich.com.

Cookies

Our site uses cookies to make it work, to remember your cart, and to understand site usage. You can manage or refuse non-essential cookies through the cookie banner or your browser settings.